Cancellation & Return Policy
We are dedicated to delivering high-quality products and exceptional customer service. In this section, we will provide you with an overview of our commitment to product quality, followed by a detailed explanation of our policies on order cancellations, refunds, and returns. By familiarizing yourself with these policies, you can shop forﾠlove dolls at seduxury.com with confidence, knowing that your satisfaction is our utmost priority. If you have any questions or concerns, our dedicated customer support team is always here to assist you.
At Seduxury, we’re committed to providing you with an exceptional experience from start to finish. Our love dolls, including both silicone and TPE dolls, are crafted with meticulous attention to detail, making each one truly unique. However, because of the personalized nature of these products, we have a clear and straightforward return and cancellation policy that is designed to be transparent and fair.
Your Purchase: A Final Commitment
Once you place an order and submit payment, your purchase is considered final. This is especially important when buying customized love dolls from Seduxury. We want you to be 100% sure before you finalize your decision, as custom dolls are made to your specific requirements and cannot be returned once production begins.
Our Tip for a Smooth Purchase:
- Carefully check all specifications, including size, features, and material choice (Silicone or TPE).
- If needed, request factory images or additional details about the specific model you’re considering.
- If you have any doubts, reach out to our support team – we are happy to assist you!
Cancellation Policy – Customized Dolls Only
We understand that sometimes life changes, and you may need to cancel or modify your order. That’s why we offer a window of opportunity for cancellations on customized dolls, provided the order is canceled within 24 hours.
- Cancel within 8 hours of payment: Receive 95% of your payment refunded.
- Cancel within 24 hours of payment: You will receive 80% of your payment refunded.
- Production begun (after 24 hours): Refunds range from 50%-70% depending on the stage of production.
Why do we charge fees?
Creating a personalized Seduxury doll involves high-value materials, pre-allocated time, and manufacturing efforts. When a cancellation happens after production or material procurement has started, we are left with significant costs, which are reflected in the restocking and cancellation fees.
Pre-Made Dolls – Final Sale After Shipment
For pre-made dolls, once shipped, we are unable to accept cancellations. These dolls are carefully packaged and dispatched swiftly, so if you change your mind after the order has left our warehouse, the following applies:
- Shipping, packaging, and storage fees will be deducted from any refund.
- If you choose not to accept the delivery, you will be responsible for returning the doll to us.
Our goal is to ensure Seduxury dolls reach you in the best possible condition. If a return is necessary, please reach out immediately, and we’ll guide you through the process.
Modify Your Order – Before Production Starts
We want to make sure that your love doll is exactly what you envision. If you’d like to modify your order after it’s been placed but before production has begun, you can do so without any extra fees. However, once production or customization starts, the order becomes final, and changes cannot be made.
Key Takeaways:
- Confirm before you buy: All customized orders are final once payment is made. Please ensure every detail is perfect before finalizing your order.
- Cancellations within 24 hours are accepted, but refunds are subject to production stages.
- Once production starts (after 24 hours), no cancellations or changes can be made.
- Pre-made dolls: Once shipped, cancellations are not possible. Shipping, handling, and return costs will apply.
- Order modifications can be made before production begins. After that, no changes are accepted.
At Seduxury, we believe in delivering high-quality, customized, love dolls that are crafted with care. If you ever have questions about your order, need assistance, or want to make modifications before finalizing, feel free to reach out to our dedicated support team. We’re here to make sure you have the best experience from start to finish.
Return Policy
Important: Do Not Return the Package Directly
At Seduxury, we take product hygiene and quality very seriously. Due to the nature of our adult products, returns are generally not accepted once the product has been used or opened. We understand that sometimes issues arise, and we are happy to assist you with your concerns, but please keep in mind that:
No Returns for Used Dolls: If you’ve received your love doll and it’s in used condition, we will not be able to process a return. We prioritize customer satisfaction, but for hygiene and safety reasons, we cannot accept used products. Would you want to receive a doll that has been previously used? Neither would we.
Condition of the Doll for Returns: If there’s a legitimate reason for returning the product, please ensure that it’s in brand-new, unused condition. Our team will inspect the returned product upon receipt to confirm it meets the return conditions. If any signs of use are found, we will not issue a refund, and depending on the severity of the situation, the incident may be reported to credit agencies.
No Returns for Custom or Inventory Orders: For both custom-made dolls and inventory items, please note that the shipping address on the package box is not valid for returns. All returns must follow our detailed instructions to ensure the process is handled properly.
Contact Us Before Returning: If you feel that a return is necessary, do not return the package directly. Please contact us first so we can provide you with the correct steps to follow. We will guide you through the return process, ensuring everything is handled professionally and appropriately.
By following these steps, we can work together to resolve any issues effectively and keep your experience with Seduxury smooth and enjoyable.
If you have any concerns or need further assistance, feel free to reach out to our support team at [email protected].
At Seduxury, customer satisfaction is at the heart of our business. We understand how important it is to receive your love doll in perfect condition, and we are committed to resolving any issues you may have as quickly as possible. Please take a moment to familiarize yourself with our Returns and Warranty Policy for a smooth and hassle-free experience.
Inspect Your Love Doll Upon Receipt
Upon receiving your Seduxury doll, we highly recommend that you thoroughly inspect it from head to toe. Please ensure that no damages are caused during the unboxing process, as mishandling could affect the product and make you ineligible for a return or exchange.
If you notice any issues or feel dissatisfied with your silicone or TPE doll, please contact us within 24 hours of receipt. We value your feedback and encourage you to include detailed descriptions, as well as photos or videos of the issue, to assist us in resolving the matter quickly. You can reach our support team via email at [email protected].
Your feedback helps us work closely with our manufacturers to prevent future issues and improve our products and services.
Damage and Warranty Process
We want you to have the best possible experience with Seduxury. If your love doll is damaged or if you encounter an issue with your order, we offer reshipment, remakes, or partial refunds based on the severity of the issue. The following scenarios are covered under our warranty policy:
Incorrect Dolls
If the Seduxury doll you receive differs significantly from what was shown in the factory pictures or listed on our website, we will work with you to resolve the issue. To proceed, please provide an unboxing video that clearly shows:
- The full body and head of the doll
- The shipping label and the outer package box
Once we receive this information, we will investigate the issue with the factory and shipping carrier, and arrange a replacement if necessary.
Damaged Dolls
If your love doll arrives severely damaged:
- File a claim with the shipping carrier immediately upon receiving the package.
- Once the claim is filed, we will assess the damage and arrange for a replacement doll if the damage is severe.
For slight damage (such as minor cosmetic issues), we will provide all necessary tools and kits to help you fix the issue. If you require assistance, don’t hesitate to contact us.
Missing Package
If the tracking number indicates that your package was delivered but you did not receive it, please follow these steps:
- Contact UPS/FedEx as soon as possible to file a claim.
- For extra security, we offer adult signature services for most deliveries. (Please note that this may not apply to all shipments.)
Our Commitment to You
At Seduxury, we stand by the quality of our products. In the rare event that there’s a problem with your love doll, we are here to support you. Our goal is to ensure you receive the highest quality silicone or TPE love doll and experience complete satisfaction. If you have any questions or concerns, feel free to reach out to our customer service team at [email protected].
DO NOT INITIATE PAYMENT CARD CLAIMS / PAYPAL DISPUTES DIRECTLY
At Seduxury, we prioritize customer satisfaction and work hard to maintain positive relationships with our valued clients. As a trusted merchant, we promise reliable post-purchase support and are committed to resolving any issues you may encounter. Our goal is to ensure that you have a smooth and worry-free shopping experience, and we look forward to fostering a long-term partnership with you.
If you are considering initiating a dispute through your payment card provider or PayPal, we kindly ask that you contact us directly first. This allows us to address your concerns promptly and work with you toward a satisfactory resolution. By reaching out to us directly, we can avoid unnecessary complications and expedite the process, providing you with the best possible outcome.
Why Not File a Dispute?
Initiating a dispute can lead to unnecessary costs and delays, including delayed refunds or potential processing fees. Our team is dedicated to handling your concerns in the most efficient way possible, ensuring a smoother experience for you while preventing complications associated with disputes.
By contacting us first, you allow us to:
- Address your issue promptly.
- Resolve the matter without unnecessary delays.
- Avoid refund processing fees or complications with your payment provider.
We are committed to offering the best customer service and ensuring your complete satisfaction with your purchase.
Refund Timeframe
Once we agree to process your cancellation or refund request, we will issue the refund to your original payment method. The timeframe for receiving the refund depends on your payment method:
- Credit Card / Debit Card: 6-10 Business Days
- Klarna: 7 Business Days
- PayPal: 7 Business Days
If the standard timeframe has passed and you have not received your refund, please reach out to us for a refund number. You may also contact your credit card issuer, bank, or PayPal for further details. Do not file a chargeback request directly, as this will only delay your refund further.
We truly appreciate your cooperation in allowing us to resolve any issues directly with you, ensuring a quicker and more efficient process. Should you have any questions or need further assistance, please don’t hesitate to contact us. We are here to help!